Our COVID-19 Protocols for Pet Owners

Now offering in-person appointments

We're excited to reopen our doors to human clients! As we make this transition, our in-person appointments will initially be limited to ensure a safe reopening for everyone.

Our team members are taking precautions to make our animal hospital a safe place for pets and people--and we need your help too! See below for how you can help make this transition as safe as possible for everyone.

Carside appointments are still available! Please let us know if you prefer this option and a team member will greet you and your pet outside.

Thank you so much for your continued support and patience! Please call us if you have any further questions or concerns.

happy dog waiting in back seat

Here are the steps we need you to follow to protect yourself when you make an appointment with us:

1. If You are Sick, Please Reschedule

For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.


Masks are required to enter the hospital, regardless of vaccination status. Please wear a mask at all times when inside, or when interacting with our team members during curbside appointments. If you do not have a mask, please let us know when you call and we can provide you with one.

3. Call Us from Outside

Once you arrive at our animal hospital, please call our front desk from within your vehicle. In order to reduce the number of people in the hospital, we ask that only the family members necessary for in-person appointments come inside. At this time, all technician and vaccine appointments will remain as carside appointments. If you have a curbside appointment, a team member will be right out to bring your pet inside.

4. Help Us Stop the Spread of Harmful Germs

Please avoid handshakes or hugs with our team members. We know you missed us, and we missed you too! We will do our best to ensure everyone is safe and healthy during these unprecedented times. Our team members will be wearing masks and will sanitize the exam rooms and other areas of contact after each appointment. Please use the hand sanitizer provided and maintain a social distance from our team members as much as possible.

5. Contact Us if You Have Any Questions

We appreciate your patience and understanding as we work to maintain our COVID-19 protocols based on the most current CDC and local health department information. As always, our priority is to keep your pet happy and healthy.  With these safety protocols in place, we can help keep our clients and our team healthy as well! If you have any questions about our protocols, please contact us at (847) 270-0880.