We are committed to providing the best possible care for your pets while maintaining a safe and welcoming environment for all of our clients. Below are our hospital policies that help us achieve these goals.

Payment Policy

We require payment at the time services are rendered. We accept cash, credit cards, and pet insurance. We will provide a written estimate for all procedures and treatments to be performed. Please note that cost estimates will not be provided if the patient is not an established client and has not had a preventative care examination within 12 months.

Prescription Request Policy

Vets First Choice is our preferred online pharmacy vendor. All other requests for prescription refills will require a written prescription for the owner to submit to any third-party pharmacy company. Please note that we may need to examine your pet before refilling a prescription.

Emergency Policy

If your pet experiences a medical emergency during our regular business hours, please call us immediately. If your pet requires emergency care outside of our regular business hours, please contact an emergency animal hospital.

Thank you for choosing Companion Round Lake for your pet’s healthcare needs. If you have any questions or concerns about our hospital policies, please do not hesitate to contact us.